Returns & Exchanges
Due to the perishable nature of our handcrafted ice cream, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction through our Frozen Delivery Guarantee.
Inspect Your Delivery
Upon arrival, please immediately inspect your package to ensure all pints are frozen and the dry ice has performed as expected.
Document Any Issues
If your order arrived damaged or melted, take clear photographs of the product and the shipping packaging as evidence for your claim.
Contact Customer Support
Reach out to our team within 48 hours of delivery at 1-800-721-3323 or via email with your order number and photo documentation.
Resolution Processing
Our team will review your request to provide a suitable resolution, which may include a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing